CODE OF ETHICS AND GOOD CONDUCT

OUR COMMITMENT AND EXPECTED BEHAVIOR

Value of Respect

Respect is the baseline of what we do at Make-A-Wish.

How do we show respect in the various aspects of our operations:

General:

We are supportive of each other as we all work towards a common goal and mission in each of our territories.

We take the time to listen to each other as a caring organization, making sure that everyone is heard and respecting the appropriate channel of communications. Active listening and understanding is essential as we are a global organization.

We acknowledge that we each have a role to play within the organization. Everyone is equally important and we value their commitment.

We respect and celebrate the differences in our respective local cultures, languages and customs.

Our important documents may be edited in several languages although the working language is English.

As a member of a global community, we attend meetings and calls as a sign of respect for each other, and participate constructively in the discussions. We acknowledge that this may be difficult due to time zones, language and busy worklife schedules.

As a representative of Make-A-Wish, I commit to respect each member, as we are all part of the same team.

We are clear about the roles and responsibilities of the board, staff and volunteers.

Program:

We respect our wish children and their families, and treat them at all times as individuals and not as statistics or goals.

We aim to take them on a wish journey that builds their resilience, at a difficult time in their lives.

The wish journey focuses on the child’s personal dreams and aspirations.

Empathy is essential as we work with our wish children.

Donors:

We respect our donors by promptly acknowledging their donations, in accordance with our mission and values.

We are transparent with our donors, respecting their intentions.

We are responsible, both fiscally and ethically, with the funds we receive.

Marketing:

Public image – our media coverage respects our wish families and their privacy, and gives a faithful image of our mission.